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Flip A Load

Trading Name of : GenX Enterprises Ltd
UK Company Number: 15863058

www.flipaload.com
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  • Website usage / Terms and Conditions
    • GDPR Contact

    email: gdpr@flipaload.com

    The type of personal information we collect.

    We currently collect and process the following information:

  • Email address
  • Mobile number
  • Business Name
  • IP Address
  • Partial Postcode
    • How we get your personal information and why we collect it

    All of the personal information we process is provided to us directly by you upon signing up and agreeing explicitly to our Website referral service terms and conditions.

    We collect the following 3 types of personal data on account sign up.

  • Email address
  • Mobile number
  • IP Address

    • purely to facilitate the transaction you are seeking to achieve by visiting our referral Website - namely, connecting you with an entity that provides transport services from a pickup point to a destination point.

    Upon successful sign up, submitting / posting your move requirements, additional personal information is processed.

  • Partial Postcode
  • Business Name

    • After accepting a bid from a third party transport provider, willing to fulfil your requirements, your personal contact data is shared as per acceptance of our Website terms and conditions between the job poster and the job facilitator (Transport Provider - Man with a Van).

    Data Usage

    1. We collect the connecting IP Address (IP Address), the Email address supplied (Email address) , Mobile Number (Mobile number) and we log from where and the exact time that the account creator accepts our Terms and Conditions.

    2. Email Address (Email address) and Mobile numbers (Mobile number) are also collected to ensure that One Time account login passwords can be sent to the account holder to ensure successful login and to verify control of the Mailbox / Mobile device of the account holder.

    3. Partial postcodes (Partial Postcode) that you submit, are processed when you post a job which requires transport providers to know the pickup location and dropoff location in order to provide a bid on the job.

    4. When Businesses sign up and post jobs on the platform they may voluntarily provide their Business Name (Business Name); this again will be shared between the job poster and bid winner so each may contact another to fulfil the job requirements

    Under the General Data Protection Regulation (GDPR),
    The lawful bases we rely on for processing this information are:
    1. Your consent.
      2. You are able to remove your consent at any time
      You can do this by contacting : gdpr@flipaload.com
    2. We have a vital interest.
    3. We have a legitimate interest.
    How we store your personal information
  • Your information is securely stored in an encrypted database, situated in a data center in London GB
  • We keep personal account information such as email address, mobile number and IP address until such a time that you wish to close your account.
  • We keep Job specific information (Partial Postcode) for a period of 1 year only and then we automatically delete the data from our systems and all backup systems.

    • Your data protection rights

    Under data protection law, you have rights including:
    1. Your right of access
      2. You have the right to ask us for copies of your personal information.
    2. Your right to rectification
      3. You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
    3. Your right to erasure
      4. You have the right to ask us to erase your personal information in certain circumstances.
    4. Your right to restriction of processing
      5. You have the right to ask us to restrict the processing of your personal information in certain circumstances.
    5. Your right to object to processing
      6. You have the right to object to the processing of your personal information in certain circumstances and in these cases we will cease processing, delete your data and close the account
    6. Your right to data portability
    7. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

      You are not required to pay any charge for exercising your rights.
      If you make a request, we have one month to respond to you.
      Please contact us at gdpr@flipaload.com if you wish to make a request.

    Alternatively

    We provide a fully automated method to exercise all of the above individual rights, by logging into you account and navigating using the GDPR button, where you can automatically opt in or out of processing,
    Right of Erasure, Meaning you can close and delete your account, which includes any personal data

    GDPR Request Exceptions

    Some circumstances exist whereby a GDPR request can be denied.
    For example The right to erasure (Right to be Forgotten) which is not absolute and only applies in certain circumstances. It can be denied if any of the following apply.

  • to exercise the right of freedom of expression and information;
  • to comply with a legal obligation;
  • for the performance of a task carried out in the public interest or in the exercise of official authority;
  • for archiving purposes in the public interest, scientific research, historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing; or
  • for the establishment, exercise or defence of legal claims.

    • We encourage all users to View Your Individual Rights at the Information Comissioners Office Website

    How to complain

    You can complain to the ICO if you are unhappy with how we have used your data.

    The ICO’s address:
    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF

    Helpline number: 0303 123 1113
    ICO website: https://www.ico.org.uk